Effective Communication


Any review of essential management skills always puts effective communication close to the top of the list. Yet poor communication is at the root of many problems. This workshop will help managers understand their own communication style, the essentials of good communication and develop their confidence to communicate effectively.

Overview

Any review of essential management skills always puts effective communication close to the top of the list, yet poor communication is at the root of many problems.

This workshop will help managers understand their own communication style, the essentials of good communication and develop their confidence to communicate effectively.

 

Learning Outcomes

By the end of the workshop managers will:

  • understand the essential ingredients of effective communication
  • gain an understanding of their own communication style
  • have developed their own communication skills
  • have gained confidence in how to effectively influence others

 

Course Content

Introduction

  • What is effective communication?
  • Barriers to effective communication
  • Verbal and non-verbal communication

The Essential Skills

  • Understanding body language
  • Active listening & questioning techniques
  • Giving and receiving constructive feedback

Effective Influencing

  • How to get your message across
  • Cross-cultural variations in communication
  • Effective influencing in meetings

Developing Self-Awareness

  • Understanding your own communication style
  • Communication Styles questionnaire

Understanding Communication Channels

  • When to talk and when to write

 

Pre-course work

To complete the communications styles questionnaire.

To use an action learning log to continue to develop their understanding of different communication styles, and effective influencing.

 

Duration: 1 Day Member Cost: £210.00+VAT
Max. Delegates: 12 Non-member Cost: £315.00+VAT
CPD Points: 6.5 Credits: 1.4
June 25th, 2019 9:30 AM   to   5:00 PM
Eagle Labs
7-8 Clifton Court
Cherry Hinton Road
Cambridge, Cambridgeshire CB1 7BN
United Kingdom
Phone: 01223 760108
Email:
Non Member Fee £315.00 £ 315.00 + £ 63.00 VAT
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URL effective-communication-250619
Reference effective-communication-250619
Premium Event Expires 01/01/2010
Publish On 19/12/2018
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Contact Name Sarah Gleadell
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